Shipping policy

Shipping Policy

Please allow 2–5 business days for orders to be processed before shipment. Processing times may be longer during new releases, sales, holidays, or periods of high order volume.

Once your order has shipped, tracking information will be sent to the email or phone number provided at checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed or the package can be redirected.

Delivered Packages

Once the shipping carrier marks an order as delivered to the address provided at checkout, the order is considered delivered. If you are unable to locate a package marked as delivered, please contact the shipping carrier and check with household members, neighbors, apartment management, mailrooms, or other secure delivery locations.

Lost or Damaged Packages

If your package arrives damaged or you believe an item was damaged during shipping, please contact us promptly after delivery and provide your order number, photos of the item, and photos of the packaging so the issue can be reviewed.

If tracking shows that a package was lost while in transit, please contact us so we can assist with the carrier investigation.

Final Sale

ALL SALES ARE FINAL. Orders cannot be returned, exchanged, or canceled after purchase except where required by applicable law or where we determine that an incorrect or defective item was provided.

By placing an order, customers acknowledge and agree to this Shipping Policy and our Return & Refund Policy.